World Class Customer Service is a Two Way Street
I’m going to say something now that you might be surprised to hear me or anyone say. I really like my car salesman. You know why? We talk every once in a while, and not every discussion involves him trying to sell me a new car. Nope, sometimes it’s just…
Fat Tuesday – King-sized Success for Wholesale Distributors, Too
Fat Tuesday – A Wholesaler’s Chance at King-sized Success Most of us know that Mardi Gras is French for Fat Tuesday. Not meaning to be disrespectful, some might say this eventful time in New Orleans is called Fat Tuesday due to fattening of the pockets of the retailers, filled…
How Do You Make Decisions?
Lately I’ve given a good bit of thought to how people make decisions. Certainly things have changed a good deal in the past several years, given the immediate access to information via the internet. For instance, in our business we’ve been impressed with the much more informed questions we get…
ETHICS
Setting an Ethical Bar for Your Company Anyone who watches the television show The Profit (clever play on words eh?) knows that Marcus Lemonis likes to do business on a handshake. At least it looks that way on the show. For the uninitiated Lemonis, a very successful businessman, helps struggling…
User Groups: Take advantage of the opportunity Over the
Over the years, I have attended many user group conferences, some as a presenter and some as an attendee. Some were put on by the software vendor and some by user group committees. While they have all been different, they all had one thing in common: great business value. A…
A Good Man Can Always Have An Impact
Have you ever considered the impact your first real job ended up having on your life and career? Recently I thought back to that period for me and was really surprised to realize how the lessons I learned then stuck with me as I founded ACUMEN Corporation and beyond. Here’s the story….
ACUMEN Corporation Applauds Entrepreneurial Spirit in RVA
As a company that was itself a small entrepreneurial startup (27 years ago!), ACUMEN Corporation applauds the small business community in Richmond, VA. We really enjoy seeing seeds planted and growing into mature, successful businesses. Our CEO, Phil Perkins, and CFO, Sandra Dube, planted the ACUMEN seeds in 1991 and…
8 Important Modules in SAP That Tie Your Business End-to-End
“Implementing our new ERP was the best team building experience we ever had!” Said no one ever. …but wait – that’s been the case for many of our clients implementing SAP Business One’s ERP. And here’s why… ACUMEN Corporation takes client communication very seriously. When ACUMEN initially engages with a…
Communication: The Key to Long-Term Relationships
I am fortunate to work for a company that has been in business for over 27 years. In the professional services industry, that is an eternity. We have had lots of success selling products and services to new clients, but what has really sustained us for that long are the…
Holiday Reflections
During the holidays I always try to look back at the year that is fading away and take stock of all that has happened. Of course, as with all families, ours has had trials and tribulations but has accomplished some significant goals we set over the past months. I’m happy…